FAQs

Frequently Asked Questions (FAQ)

Last updated: 29/01/2024

1. How long does it take to process and ship my order?

• Orders are typically processed within 1-2 business days. Please note that we now only ship to the United States with a shipping time of 7-15 business days. For more information, please review our Shipping Policy.

2. What are the shipping costs for orders?

• We offer free standard shipping for orders within the United States. For more details on shipping rates and options, please refer to our Shipping Policy.

3. Can I track my order?

• Yes, you will receive a Shipment Confirmation email with tracking information once your order has been shipped. The tracking number will become active within 24 hours. 

4. What should I do if my order arrives damaged?

• In the event that your order arrives damaged, please contact the shipment carrier to file a claim. Make sure to retain all packaging materials and damaged goods to support your claim. Additional details can be found in our Returns Policy.

5. How do I request a return and refund?

• To initiate a return, please send an email to craftifeed@gmail.com with a detailed reason for return and include pictures or a video of the product that supports your reason. Once approved, you will receive a Return Authorization Number (RA#) and instructions on where to mail the product. For your assurance, please use a trackable mail service to ensure your refund.

6. What is your return policy?

• We are dedicated to providing the best in quality and value. You can find comprehensive information about our return policy in our Return & Refund Policy.

7. Are customs and taxes included in the order total?

• Customs and taxes are not included in the order total. Any fees imposed during or after shipping, such as tariffs or taxes, are the responsibility of the customer.

8. Can I change my shipping address after placing an order?

• If you need to modify your shipping address, please email us as soon as possible. We’ll do our best to accommodate the change if your order has not yet been processed or shipped.

9. How often is your Privacy Policy updated? – Our Privacy Policy may be modified at any time, so we recommend reviewing it frequently. Any significant changes will be posted on our website, and we will notify you of updates.

10. Do you offer any discounts or promotions? – Yes, we occasionally offer discounts and promotions. To stay informed about our latest deals and offers, please subscribe to our newsletter or check our website for updates.

If you have any other questions or require additional information, please don’t hesitate to reach out to us through our Contact Us page.